Alchemy Organisation Ltd – Terms & Conditions – PPI Claims
1. Definitions
1.1 “Institution” means the financial institution that sold the policy or gave the advice.
1.2 “Client” means the named policy holder / account holder(s) as detailed in the letter of authority, whom have instructed the Firm.
1.3 “Claim(s)” means the client’s claim or claims against the institution in relation to the mis- sold PPI policy.
1.4 “Compensation” means any compensatory deposit /redress paid, awarded or accepted by the client following the instruction of the Firm services by the client.
1.5 “The Firm” means this firm “Alchemy Organisation Ltd”, regulated claims management Firm.
1.6 “Fee” means the fee of 20% plus VAT where applicable of the Compensation/redress.
1.7 “Services” means the services provided by Alchemy Organisation Ltd on behalf of the client.
2. Conduct of Engagement
2.1 The client agrees by signing and returning the letter of authority to be bound by the terms and instructs the Firm to provide the service for such period that the Firm is allowed & considered reasonable to be able to complete the claim.
3. The Client
3.1 Agrees, by signing the Letter of Authority, to give the Firm their full authority and consent to pursue the claim with the institution on their behalf.
3.2 Agrees to deal promptly with all reasonable requests by the Firm for authority, information and documents and further instructions that the Firm may require. Failure to comply with this term will give the Firm the right to terminate this agreement and the client will be liable to reimburse the Firm for any costs incurred up to the date of termination.
3.3 Agrees to immediately, and without fail, advise the Firm of any matters that may affect the claim
3.4 Assigns his/her/their full entitlement to any Compensation to the Firm. The Client hereby agrees to the institution remitting the Compensation to the Firm and for the Firm to retain the service Fee before paying the balance of the Compensatory deposit to the Client. Notwithstanding, should the compensatory deposit be paid directly to the client, The Firm will invoice the client the service fee which is payable immediately.
3.5 Agrees that the Firm has the exclusive right to deal with the claim.
3.6 Agrees that if this Agreement is terminated by the
Client for any reason, to pay the Firm a minimum service fee of £150 plus VAT.
4. The Firm will:
4.1 Use all reasonable endeavours to obtain the maximum award of Compensation for the all client claims.
4.2 Not accept liability for unsuccessful Claims or the Compensation paid to the Client;
4.3 Immediately advise the Client if the Claim will not be pursued. It is at The Firm’s discretion at any time to decide whether or not to proceed with the Claim.
4.4 Make payment to the client as soon as reasonably practicable, following the settlement of the claim, after the Firm has taken its fee.
5. Disclaimer
5.1 The Firm shall not be liable to you for any loss or damage (other than which cannot by law be excluded). As a result of: The Firm having acted on your instruction or following receipt of any information from you; The Firm’s services being unavailable though any cause beyond our reasonable control.
5.2 You understand that you can complain directly to the institution at no cost, with the ability to take matters further with the Financial Ombudsman Service. However if you wish to pursue your complaint via the Firm, you will be liable to The Firm for and agree to indemnify The Firm against all actions, claims, costs, damages, demands, expenses, liabilities, losses and proceedings that The Firm directly or indirectly incurs or which are brought against The Firm if you have acted fraudulently, been negligent or breached your agreement with The Firm. The Firm will not be held responsible for any action taken by your financial institution as a result of any claim made on your behalf.
5.3 You agree that any debt or liability incurred by you under this agreement shall be solely your responsibility as the account holder.
6. Cancellation & Complaints
6.1 You have 14 days from the date you return your application to cancel your claim. This should be in writing to Alchemy Organisation Ltd. All cancellations of claims after the 14 day wait period will be at the discretion of The Firm and subject to reasonable costs.
6.2 If you are unhappy with The Firm’s service you have the right to complain. If you have a complaint please contact us at: info@alchemyorganisation.com or by post at: Alchemy Organisation Ltd, Epsilon House, Laser Quay, Culpeper Close, Medway City Estate, Rochester, Kent, ME2 4HU
7 Governing Law
7.1 This Agreement shall be subject to the laws of England and Wales.
Please contact us if you need help on understanding any of the above points.
1. Definitions
1.1 “Institution” means the financial institution that sold the policy or gave the advice.
1.2 “Client” means the named policy holder / account holder(s) as detailed in the letter of authority, whom have instructed the Firm.
1.3 “Claim(s)” means the client’s claim or claims against the institution in relation to the mis- sold PPI policy.
1.4 “Compensation” means any compensatory deposit /redress paid, awarded or accepted by the client following the instruction of the Firm services by the client.
1.5 “The Firm” means this firm “Alchemy Organisation Ltd”, regulated claims management Firm.
1.6 “Fee” means the fee of 20% plus VAT where applicable of the Compensation/redress.
1.7 “Services” means the services provided by Alchemy Organisation Ltd on behalf of the client.
2. Conduct of Engagement
2.1 The client agrees by signing and returning the letter of authority to be bound by the terms and instructs the Firm to provide the service for such period that the Firm is allowed & considered reasonable to be able to complete the claim.
3. The Client
3.1 Agrees, by signing the Letter of Authority, to give the Firm their full authority and consent to pursue the claim with the institution on their behalf.
3.2 Agrees to deal promptly with all reasonable requests by the Firm for authority, information and documents and further instructions that the Firm may require. Failure to comply with this term will give the Firm the right to terminate this agreement and the client will be liable to reimburse the Firm for any costs incurred up to the date of termination.
3.3 Agrees to immediately, and without fail, advise the Firm of any matters that may affect the claim
3.4 Assigns his/her/their full entitlement to any Compensation to the Firm. The Client hereby agrees to the institution remitting the Compensation to the Firm and for the Firm to retain the service Fee before paying the balance of the Compensatory deposit to the Client. Notwithstanding, should the compensatory deposit be paid directly to the client, The Firm will invoice the client the service fee which is payable immediately.
3.5 Agrees that the Firm has the exclusive right to deal with the claim.
3.6 Agrees that if this Agreement is terminated by the
Client for any reason, to pay the Firm a minimum service fee of £150 plus VAT.
4. The Firm will:
4.1 Use all reasonable endeavours to obtain the maximum award of Compensation for the all client claims.
4.2 Not accept liability for unsuccessful Claims or the Compensation paid to the Client;
4.3 Immediately advise the Client if the Claim will not be pursued. It is at The Firm’s discretion at any time to decide whether or not to proceed with the Claim.
4.4 Make payment to the client as soon as reasonably practicable, following the settlement of the claim, after the Firm has taken its fee.
5. Disclaimer
5.1 The Firm shall not be liable to you for any loss or damage (other than which cannot by law be excluded). As a result of: The Firm having acted on your instruction or following receipt of any information from you; The Firm’s services being unavailable though any cause beyond our reasonable control.
5.2 You understand that you can complain directly to the institution at no cost, with the ability to take matters further with the Financial Ombudsman Service. However if you wish to pursue your complaint via the Firm, you will be liable to The Firm for and agree to indemnify The Firm against all actions, claims, costs, damages, demands, expenses, liabilities, losses and proceedings that The Firm directly or indirectly incurs or which are brought against The Firm if you have acted fraudulently, been negligent or breached your agreement with The Firm. The Firm will not be held responsible for any action taken by your financial institution as a result of any claim made on your behalf.
5.3 You agree that any debt or liability incurred by you under this agreement shall be solely your responsibility as the account holder.
6. Cancellation & Complaints
6.1 You have 14 days from the date you return your application to cancel your claim. This should be in writing to Alchemy Organisation Ltd. All cancellations of claims after the 14 day wait period will be at the discretion of The Firm and subject to reasonable costs.
6.2 If you are unhappy with The Firm’s service you have the right to complain. If you have a complaint please contact us at: info@alchemyorganisation.com or by post at: Alchemy Organisation Ltd, Epsilon House, Laser Quay, Culpeper Close, Medway City Estate, Rochester, Kent, ME2 4HU
7 Governing Law
7.1 This Agreement shall be subject to the laws of England and Wales.
Please contact us if you need help on understanding any of the above points.
