T&Cs
TERMS OF ENGAGEMENT (Terms & Conditions)

This document sets out the Terms of Engagement for the appointment of The Alchemy Organisation Ltd (AO) to act on the Client’s behalf in all aspects of the administration & negotiation of the claim.
1. Definitions
1.1 “Claim(s)” means the Client’s claim or claims against the company relating to the mis-selling of an endowment or payment protection insurance policy or policies; or the application of unlawful charges to the account(s) of the client; or the mis selling of a mortgage.
1.2 “Client” means the policyholder/ accountholder(s), whose details are set out in the Letter of Authority and who have appointed AO to provide the Services;
1.3 “Company” means the Financial Institution and or persons to whom the Letter of Authority is addressed being the Insurance Company, Bank, Building Society, Credit Card Company or Financial Advisor or any other entity which sold the policy or gave the advice to the Client, or applied the unlawful charges (including for the avoidance of doubt any employee, director, agents, representatives and associates of said entities or any other entity and/or any of their predecessors);
1.4 “Compensation” means any sums paid or awarded as calculated at the time of the award that would not have been paid if the Claim had not been made;
1.5 “The Alchemy Organisation Ltd” means this firm (AO), a limited company and a third party claims handler, registered with number 05798271 having its registered office at 5 Jupiter House, Calleva Park, Aldermaston, RG7 8NN;
1.6 “Fee” means the fee of 20% plus VAT which equates to 24% + VAT (for every £100 you are awarded our fee would be £24 at the current rate of VAT) of the Compensation, payable to The Alchemy Organisation for the services carried out by it.
1.7 “Letter of Authority” means the letter included in the claim pack to be sent to the company from the client;
1.8 “Services” means the services provided by The Alchemy Organisation Ltd including assessing the viability of, preparing, submitting and negotiating your claim; and
1.9 “Terms” means these terms of engagement.
2. Conduct of Engagement
2.1 By signing and returning the Letter of Authority, the Client hereby agrees to be bound by the Terms and appoints AO to provide the services for such period as to allow AO to assess and if reasonably possible, to complete the Claim.
3. The Client will:
3.1 By completing and signing the Letter of Authority, give AO his/her/their consent and full authority to deal with the Company on the client’s behalf and to obtain relevant information from whatever source on a continuing basis;
3.2 Deal promptly with every reasonable request by AO for authority, information and documents and further instructions that AO may from time to time require. Failure to do so will give AO the right to terminate this Agreement forthwith and the client will reimburse AO its reasonable costs incurred in pursuing the Claim to the date of termination;
3.3 Promptly inform AO of any relevant matters affecting the Claim;
3.4 Hereby assign his/her/their entitlement to any Compensation to AO. The client hereby agrees to the Company remitting the Compensation to AO and for AO to retain the fee before paying the balance of the Compensation to the Client. Notwithstanding such agreement, should the Compensation be paid direct to the Client or to the Client account, AO will invoice the Client for the Fee which will become immediately due and payable by the Client to AO.
3.5 Give AO the right to deal exclusively with the Claim, unless otherwise agreed in writing by the Client and AO.
3.6 Subject to clause 3.7 below, if this Agreement is terminated by the Client for any reason, pay AO either £500 plus VAT or, if the Claim has already been submitted by AO and AO proceeds with the Claim and the Claim is successful, the fee;
3.7 If the Client terminates this Agreement and AO proceeds with the Claim, if the Claim is unsuccessful and no Compensation is payable to the Client, the Client will not be liable to pay the said sum of £500 plus VAT referred to in clause 3.6 above or any monies whatsoever in respect of the Claim; and
3.8 For the avoidance of doubt not be liable for any charge in respect of the Claim if the Claim is pursued and the Company pays no Compensation.
4. AO will:
4.1 Rely on the information and documents provided by the Client to AO as being true, accurate, and complete. AO will not audit, test or check such information or documents except where it is under a legal obligation to do so;
4.2 Use its reasonable endeavors to obtain the maximum Compensation for the claims which are pursued;
4.3 Accept no liability for an unsuccessful Claim or for the amount of compensation paid to the Client;
4.4 Promptly notify the Client if the Claim is not to be pursued. It is at AO’s sole discretion to decide whether or not to proceed with the Claim at any time during the claims process but AO must act reasonably in taking any such decision;
4.5 Promptly notify the Client of the outcome of the Claim;
4.6 As soon as is reasonably practicable following the settlement of a Claim and the payment of Compensation by the company to AO, pay the Client the balance of the Compensation, after deducting the Fee;
and
4.7 Preserve confidentiality, including the Client’s personal information (even when this Agreement has terminated and the Client is no longer a client), save as expressly or implicitly authorised to the contrary including where disclosure is made at the Client’s request or within the Client’s consent in relation to pursuing the Claim or where otherwise required by law.
5. Disclaimer
5.1 AO accepts no liability for any loss suffered by the Client by entering into this Agreement and specifically in the event that no Compensation is paid to the Client by the Company. Any claim by way of consequential damage arising out of any act or omission or commission by AO is specifically excluded.
5.2 You are aware that you could complain directly to the Company at no cost, with the ability to take matters further with the Financial Ombudsman Service yet still wish to pursue your complaint via AO.
5.3 Please note you have 14 days (which starts from the date you signed the authority) to cancel your authority, instructing us to act on your behalf. The complaint will not be processed until this period has passed and AO accepts no responsibility for cases that are “time barred” during this period.
5.4 Full details of AO’s internal complaints handling procedures are available upon request.
6. Governing Law
6.1 This Agreement shall be subject to the laws of England and Wales.