The Alchemy Organisation...PPI Claims Professional Claims Management for You…NO WIN NO FEE CLAIMS...0800 043 6432
Alchemy Organisation
IF YOU WOULD LIKE TO START YOUR CLAIM TODAY CLICK HERE

The Alchemy Organisation Ltd is regulated by the Ministry of Justice in respect of regulated claims management activities; its registration is recorded on the website: www.claimsregulation.gov.uk

Write to: Epsilon House, Laser Quay, Culpeper Close, Medway City Estate, Rochester, Kent, ME2 4HU
tel: 0800 043 6432
fax: 01634 727 813
email: info@alchemyorganisation.com or visit www.alchemyorganisation.com

The Alchemy Organisation is regulated by the Ministry of Justice in respect of regulated claims management activities
(CRM 1698)

Our registered address is: 5 Jupiter House, Calleva Park, Aldermaston, Reading, RG7 8NN
Our company registration number is: 05798271

The Alchemy Organisation works for you on a No Win No Fee basis, we do not ask for any upfront payments, charges or fees from you. If we do not obtain a refund, there is nothing to pay, if we do gain a refund, we will charge 24% (including VAT) of the total amount we manage to reclaim on your behalf. That means that for every £100 you are refunded, we receive £24.00.
stacks_image_C756C834-F9D2-49B8-85FF-8B19A80C2851




Complaints Procedure
Our Complaints Process





In the unlikely event of complaints arising out of services provided by The Alchemy Organisation Ltd this procedure is designed to resolve our clients’ concerns quickly and efficiently in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.

Complaints may be made in writing to:

Customer Relations
The Alchemy Organisation Ltd
Epsilon House, Laser Quay
Culpeper Close
Medway City Estate
Rochester
Kent
ME2 4HU

or by telephone on: 0800 043 6432

or by e-mail to: info@alchemyorganisation.com

What happens next?
You will receive a written or electronic acknowledgment of your complaint within five business days of receipt, identifying the person who will be handling your complaint.

Within four weeks of receiving the complaint;

We will send you either;

a. a final response which adequately addresses the complaint.

b. a holding response which explains why we are not yet in a position to resolve the complaint and which will indicate when we will make further contact with you.

Within eight weeks of receiving the complaint;

We will send you either;

a. a final response which adequately addresses the complaint.

b. a holding response which explains why we are still not in a position to make a final response, give reasons for the further delay and inform you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.

The outcome.

Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.

If we do not hear from you within 14 days of receiving our final response we will assume that your complaint has been resolved.

What to do if you are not satisfied with our response.

If you are not satisfied with our response or if a complaint is not resolved after eight weeks, you may refer the complaint to:

Claims Management Regulator
PO Box 7824
Burton Trent
Staffordshire
DE14 9DP
info@claimsregulation.gov.uk
Tel: 0845 450 6858

The Regulator will only intervene once all steps of the company’s ‘in house’ complaints procedure have been followed. The Regulator can review the handling of the complaint and give a direction on further handling of the complaint. However, the Regulator cannot determine a complaint or award compensation.

We reserve the right not to consider a complaint which is more than six months old. We will confirm to you in writing whether a complaint has been made outside the time limit.