Alchemy Organisation Ltd – Terms & Conditions – PPI
Claims
1. Definitions
1.1
“Institution” means the
financial institution who sold the policy or gave the
advice.
1.2
“Client”
means the named policy holder / account holder(s) as
detailed in the letter of authority, whom have
instructed the Firm.
1.3
“Claim(s)” means the client’s claim or claims against
the institution in relation to the mis- sold PPI
policy.
1.4
“Compensation” means any compensatory deposit paid or
awarded following the instruction of the Firm services
by the client.
1.5 “The Firm” means this firm “Alchemy Organisation
Ltd”, regulated claims management
Firm.
1.6
“Fee” means the fee of 20% plus VAT where applicable of
the Compensation.
1.7 “Services” means the services provided by Alchemy
Organisation Ltd on behalf of the client.
2.
Conduct of Engagement
2.1
The client agrees by signing and returning the letter
of authority to be bound by the terms and instructs the
Firm to provide the service for such period that the
Firm is allowed &
considered reasonable to be
able to complete the claim.
3.
The Client
3.1
Agrees,
by signing the Letter of Authority,
to give the Firm their full authority and consent to
pursue the claim with the institution on their
behalf.
3.2
Agrees to deal promptly with all reasonable requests by
the Firm for authority, information and documents and
further instructions that the Firm may require. Failure
to comply with this term will give the Firm the right
to terminate this agreement and the client will be
liable to reimburse the Firm for any costs incurred up
to the date of termination.
3.3
Agrees to immediately, and without
fail, advise the Firm of any matters that may affect
the claim
3.4 Assigns his/her/their full entitlement to any
Compensation to the Firm. The Client hereby agrees to
the institution remitting the Compensation to the Firm
and for the Firm to retain the service Fee before
paying the balance of the Compensatory deposit to the
Client. Notwithstanding, should the compensatory
deposit be paid directly to the client, The Firm will
invoice the client the service fee which is payable
immediately.
3.5
Agrees that the Firm has the exclusive right to deal
with the claim.
3.6
Agrees that if
this Agreement is terminated by the
Client for any reason,
to pay the Firm a minimum service fee of £150 Inc VAT.
4.
The Firm will:
4.1
Use all reasonable endeavours to obtain the maximum
award of Compensation for the all client
claims.
4.2
Not accept liability for unsuccessful Claims or the
Compensation paid to the Client;
4.3 Immediately advise the Client if the Claim will not
be pursued. It is at The
Firm’s
discretion at any time to decide whether or not to
proceed with the Claim.
4.4
Make payment to the client as soon as reasonably
practicable, following the settlement of the claim,
after the Firm has taken its fee.
5.
Disclaimer
5.1
The Firm shall not be liable to you for any loss or
damage (other than which cannot by law be excluded). As
a result of: The Firm having acted on your instruction
or following receipt of any information from you; The
Firm’s services being unavailable though any cause
beyond our reasonable control.
5.2 You
understand that you can
complain directly to the Firm at no cost, with the
ability to take matters further with the Financial
Ombudsman Service. However
if you wish to pursue your complaint via the Firm, you
will be liable to The Firm for and agree to indemnify
The Firm against all actions, claims, costs, damages,
demands, expenses, liabilities, losses and proceedings
that
The Firm directly or indirectly incurs or which are
brought against The Firm if you have acted
fraudulently, been negligent or breached your agreement
with The Firm. The Firm will not be held responsible
for any action taken by your financial
institution
as a result of any claim made on your behalf.
5.3 You
agree that any debt or liability incurred by you under
this agreement shall be solely your responsibility as
the account holder.
6.
Cancellation & Complaints
6.1
You have 14 days from the date you return your
application to cancel your claim. This should be in
writing to Alchemy Organisation Ltd. All cancellations
of claims after the 14 day wait period will be at the
discretion of The Firm and subject to reasonable costs.
6.2 If you are unhappy with The Firm’s service you have
the right to complain. If you have a complaint please
contact us at: info@alchemyorganisation.com or by post
at: Alchemy Organisation Ltd, Epsilon House, Laser
Quay, Culpeper Close, Medway City Estate, Rochester,
Kent, ME2 4HU
7
Governing Law
7.1
This Agreement shall be subject to the laws of England
and Wales.